Refund Policy

Last updated: September 29, 2026

We want every order to arrive right. Because vape products are consumable and for health and safety reasons, we cannot accept returns of opened or used devices, but we will always make things right if there is a problem on our side.

Eligible Claims

• Items that arrive damaged
• Items that are defective on arrival (will not activate after charging)
• Wrong items or missing items
• Orders lost in transit (after the carrier confirms)

How to File a Claim

1. Email info@stkycartsofficials.com within 7 days of delivery.
2. Include your order number, a short description and clear photos of the item and packaging.
3. We review claims within 1–2 business days and reply with next steps.

Resolution

Approved claims receive a replacement or a refund to the original payment method. Refunds are usually processed within 5–10 business days of approval; your bank may take a few extra days to show them.

Not Eligible

• Opened or used devices that work as intended
• Change of mind after dispatch
• Orders refused at delivery or undeliverable because of an incorrect address
• Claims made more than 7 days after delivery

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible; once a parcel has left, it cannot be cancelled.